To minimize the risk of data loss, instruct Data Collectors to follow these steps whenever they lose a device:

1. Contact your local partner
2. Ask your local partner to send an email to their account manager at Acorn that includes:
   1. Your name
   2. Your account email
   3. Written confirmation telling us that your phone was lost and when

Once completed, Acorn will disable the Data Collector account. This means any un-submitted data will be lost.

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